Privacy Policy

How we collect, use and protect your information

Information We Collect

When you use our website, we may collect the personal information you provide, including your name, email address, phone number, WhatsApp number, company name, city and delivery address. We may also collect the product, sourcing, warehouse and shipping requirements you submit to us, as well as product images and business documents you upload. If you create a customer account, we collect the information required for registration and login. Website Live Chat: When you use our website live chat, we may collect the messages and information you voluntarily provide, such as your name, WhatsApp number, email address, destination country and inquiry details. We may also record limited technical context related to the conversation, such as the page where the chat was started, to help us understand and respond to your inquiry. Country-level location: We may use approximate country-level location derived from your IP address to recommend relevant offices, destinations and support options. This information is used for website personalization and does not determine your order destination.

How We Use Your Information

We use the information you provide to process your requests, contact you about your sourcing or shipping needs, and arrange purchasing, warehouse consolidation, shipping and customer service. To complete your orders we may share the necessary information with authorized employees, warehouses, logistics providers and local business partners in supported destination countries. We do not publicly display customers’ private information. Information provided through website live chat may be used to: respond to your inquiry, provide customer support, assist with product sourcing, warehouse and shipping services, and follow up with you when you voluntarily provide contact information.

Data Security and Retention

We take reasonable technical and organizational measures to protect the information you provide. We retain your information only as long as needed to provide our services, comply with legal obligations and resolve disputes. While we work to protect your data, no method of transmission or storage is completely secure.

Your Rights and Contact

You may request access to, correction of, or deletion of your personal information at any time by contacting us through the public contact channels listed on our website. Because our business involves cross-border sourcing and logistics between China and supported destination countries, your information may be transferred across borders to the extent necessary to provide our services.

Legal Review

This policy provides general information about how we handle personal data. It does not constitute legal advice. We recommend that you have it reviewed by a qualified legal advisor.

Last updated: August 2026. Any changes to this page will be published here.